This Privacy Policy explains how Rubbish Clearance Barnet collects, uses, stores and protects personal data relating to our customers. It applies to all Rubbish Clearance Barnet customers located in the Barnet area who use our services, contact us, or otherwise interact with us. We are committed to protecting your privacy and handling your personal data in a transparent and lawful way in line with the UK General Data Protection Regulation and the Data Protection Act 2018.
Rubbish Clearance Barnet is a waste and rubbish removal service operating in the Barnet area. For the purposes of data protection law, we act as the data controller for the personal data described in this Privacy Policy. This Policy applies to all personal data we collect from customers and prospective customers in Barnet, whether provided online, by phone, by email, in person, or through any other means of communication.
We collect only the personal data that we need in order to provide and manage our services. The types of personal data we may collect include the following.
Identification and contact details such as your name, address, email address, telephone number and any alternative contact details you choose to provide.
Service and booking information such as preferred service date and time, property access instructions, details of the type and amount of waste to be removed, photos you send to help us quote or plan the job, and any special requirements or notes relating to the service.
Payment and transaction data such as payment method, payment status, invoice details and records of services provided. We do not generally store full card details; where we use third party payment processors, they handle card information securely on our behalf.
Communication records such as emails, text messages, call notes and other correspondence between you and Rubbish Clearance Barnet, including enquiries, quotes, feedback and complaints.
Technical and usage information such as your IP address, device type and basic usage information if you visit our website or interact with our online forms. This may include data collected through cookies or similar technologies, which we use to improve our services and understand how our site is used.
We use your personal data for the following purposes.
To provide our services including handling enquiries, providing quotes, booking and completing rubbish clearance services and managing customer relationships.
To process payments including issuing invoices, taking payment, handling refunds where applicable and keeping financial and transaction records.
To communicate with you including responding to your questions, sending booking confirmations and reminders, notifying you of any changes to your service and dealing with feedback or complaints.
To manage our business operations including record keeping, internal reporting, planning routes and allocating staff, managing health and safety obligations and maintaining service quality.
To comply with legal obligations including accounting, tax and environmental regulations and cooperating with regulators or law enforcement where legally required.
To improve and develop our services including reviewing customer feedback, analysing service usage and improving our processes and customer experience.
We only process your personal data where we have a lawful basis under applicable data protection laws. Depending on the specific activity, we rely on the following lawful bases.
Contract. We process data when it is necessary to enter into or perform a contract with you. This includes taking steps at your request before agreeing a service, providing quotes, managing bookings and completing rubbish clearance services.
Legal obligation. We process data when it is necessary to comply with our legal obligations, such as maintaining accurate financial records for tax purposes, complying with environmental and waste disposal laws and responding to lawful requests from authorities.
Legitimate interests. We process data in pursuit of our legitimate business interests, provided that these interests are not overridden by your rights and interests. This includes improving our services, preventing fraud, ensuring network and information security and managing our day to day operations.
Consent. In limited circumstances, we may rely on your consent, for example for certain types of marketing communications. Where we rely on consent, you are free to withdraw it at any time, and we will explain how you can do this when we obtain your consent.
We keep your personal data only for as long as it is reasonably necessary for the purposes described in this Privacy Policy and to meet our legal and regulatory obligations.
Service and booking records are usually retained for a period that allows us to handle any queries, complaints or legal claims that may arise after a job is completed and to meet our accounting and tax obligations.
Financial and transaction records are retained in line with legal requirements on accounting and taxation. This typically means retaining records for a number of years after the end of the relevant financial year.
Communication records are kept as long as needed to manage our relationship with you, respond to your queries and demonstrate how we have handled any concerns.
When personal data is no longer needed, we will either securely delete it, permanently anonymise it or aggregate it so that it can no longer be used to identify you.
We do not sell your personal data. We may share your data with trusted third parties where necessary to deliver our services and run our business, under contracts that require them to protect your data and use it only in accordance with our instructions. These third parties act as our data processors.
Typical categories of processors include payment processing providers who handle card payments securely on our behalf, IT and systems providers who host or maintain our booking, email, storage and communication systems, and professional advisers such as accountants or legal advisers who may have access to limited data where necessary for their services.
In some circumstances we may need to share data with third parties acting as independent data controllers. This may include regulatory bodies, law enforcement agencies or local authorities where we are legally required to do so or where it is necessary to protect our rights, our staff or the public.
If any transfer of your personal data involves sending it outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your data in line with data protection law.
You have a number of rights in relation to the personal data that we hold about you. These rights apply to all Rubbish Clearance Barnet customers in the Barnet area, subject to certain legal limitations and exemptions.
Right of access. You have the right to request a copy of the personal data we hold about you, together with information about how we use it.
Right to rectification. You have the right to ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure. In certain circumstances, you have the right to ask us to delete your personal data. This right is not absolute and may be limited by our legal obligations to retain certain records.
Right to restriction. You have the right to request that we restrict the processing of your personal data in certain situations, for example while we investigate a concern you have raised about its accuracy.
Right to data portability. Where we process your data based on your consent or a contract and the processing is carried out by automated means, you may have the right to receive your data in a commonly used, machine readable format and to have it transmitted to another controller where technically feasible.
Right to object. You have the right to object to our processing of your personal data where we are relying on legitimate interests as the lawful basis. We will stop processing unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms or where processing is required for legal claims.
Right to withdraw consent. Where we rely on your consent for processing, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before you withdrew consent.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure. These measures include limiting access to personal data to staff and processors who need it to perform their duties, using secure systems and passwords, and regularly reviewing our security arrangements. While we take these steps seriously, no system is completely secure, and we cannot guarantee absolute security of your data.
We may update this Privacy Policy from time to time to reflect changes in our services, our business practices or legal requirements. Any changes will take effect when the updated Policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
Learn how Rubbish Clearance Barnet collects, uses, stores and protects customer data in Barnet in line with UK GDPR, including your rights and our lawful bases for processing.
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