These Terms and Conditions set out the basis on which Rubbish Clearance Barnet provides rubbish clearance and waste collection services to residential and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means any individual, business, company, organisation, or other entity that requests, books, or uses our rubbish clearance or waste collection services.
Services means any rubbish clearance, waste collection, removal, loading, transportation, or related services provided by us.
Waste means any materials, items, refuse, junk, or other goods presented by the Customer for collection, removal, or disposal.
Contract means the agreement between the Customer and Rubbish Clearance Barnet for the provision of Services, incorporating these Terms and Conditions.
Rubbish Clearance Barnet provides rubbish clearance and waste collection services, including but not limited to household waste removal, office and commercial waste clearance, garden waste removal, bulky item collection, and general junk removal. The exact scope of the Services for each job will be described in our booking confirmation or agreed verbally and then confirmed in writing where applicable.
We reserve the right to refuse to collect any Waste that is not as described at the time of booking, that we reasonably consider unsafe to handle, or that falls outside the categories of waste we are licensed or insured to carry.
3.1 Bookings can be made by telephone, email, or through our online enquiry or booking systems where available. The Customer must provide accurate and complete information about the location, type, and approximate quantity of Waste, as well as any access or parking restrictions.
3.2 We may provide an indicative quote at the time of booking based on the information supplied. This quote is an estimate only and may be adjusted on site once our team has inspected the Waste and confirmed the volume, weight, and type of material to be collected.
3.3 A booking will be considered provisional until we confirm acceptance and provide a scheduled date and, where applicable, a time window for the Services. We will use reasonable efforts to accommodate requested dates and times but cannot guarantee availability.
3.4 By confirming a booking, the Customer warrants that they are either the owner of the property or have the full authority and permission of the property owner or occupier to arrange the rubbish clearance and to allow Waste to be removed from the premises.
4.1 On arrival, our team will inspect the Waste and confirm the final price based on the actual volume, weight, type of materials, access conditions, and any additional work required that was not apparent at the time of booking.
4.2 If the Waste differs substantially from the description provided during booking, or if the access or parking situation is materially different, we reserve the right to revise the quote or refuse the job. If we revise the quote, the Customer may accept the new price or decline the Service. If the Customer declines, a call-out or cancellation charge may apply, as set out in these Terms.
5.1 The Customer is responsible for ensuring that our team has safe, reasonable, and timely access to the property and to the Waste to be collected. This includes arranging suitable parking, access codes, keys, or entry permissions where required.
5.2 The Customer must ensure that the Waste presented is not hazardous unless this has been specifically agreed and is within the scope of our licensing and capabilities. Prohibited or restricted items may include but are not limited to asbestos, certain chemicals, clinical or medical waste, gas cylinders, and some types of electrical or electronic equipment.
5.3 The Customer must ensure that any items they wish to retain are clearly separated from Waste, and that personal effects, important documents, or valuables are removed prior to our arrival. We do not accept any responsibility for items that are taken away as Waste if they were not clearly separated or identified.
6.1 Our charges are generally based on the volume and type of Waste, measured by the space it occupies in our vehicle and the nature of the materials, together with any additional labour, time, or disposal costs required for particular items.
6.2 Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, payment is due immediately upon completion of the Service and before our team leaves the site. We accept various methods of payment such as cash, card, or bank transfer, subject to availability.
6.3 For commercial Customers or larger projects, we may issue an invoice with a specified payment period. Late payment may incur interest and administration charges at our discretion, in line with applicable UK law.
6.4 All prices are quoted exclusive of any applicable taxes unless expressly stated otherwise. Where VAT or other taxes apply, they will be added at the prevailing rate and must be paid by the Customer.
7.1 The Customer may cancel or reschedule a booking by contacting us directly. We request as much notice as possible to minimise disruption to our schedule.
7.2 If a booking is cancelled with sufficient notice, as specified at the time of booking, no cancellation fee will apply. If a booking is cancelled or rescheduled at short notice, we may charge a cancellation fee to cover our costs and lost time.
7.3 If our team attends the property at the agreed time and is unable to carry out the Service due to reasons beyond our control, such as lack of access, lack of parking, or the Customer not being present where presence is required, we may apply a call-out charge and may need to reschedule the job.
7.4 If we need to cancel or reschedule a booking due to operational issues, vehicle breakdown, staff illness, adverse weather, or other circumstances beyond our reasonable control, we will notify the Customer as soon as practicable and offer an alternative appointment. We shall not be liable for any consequential loss arising from such cancellation or rescheduling.
8.1 Rubbish Clearance Barnet operates in accordance with relevant UK waste management legislation and regulations. We use licensed disposal sites or transfer stations and aim to maximise reuse and recycling wherever reasonably practicable.
8.2 The Customer confirms that they are legally entitled to transfer the Waste to us and that the Waste does not include prohibited or illegally held items. The Customer is responsible for any fines, penalties, or legal consequences arising from the inclusion of unlawful materials in the Waste.
8.3 Once the Waste has been collected and loaded onto our vehicle, it becomes our responsibility and we will ensure that it is transported and disposed of in accordance with applicable waste regulations.
9.1 We will exercise reasonable care and skill in providing our rubbish clearance and waste collection services. However, we shall not be liable for any loss or damage that is not reasonably foreseeable, or that arises from circumstances beyond our reasonable control.
9.2 We will not be responsible for any damage to property that arises from pre-existing structural issues, poor condition of surfaces or fixtures, or inherent defects. This includes, for example, damage to weak walls, floors, paths, driveways, or outbuildings that could not reasonably withstand the normal use of our equipment or vehicles.
9.3 The Customer must notify us of any fragile surfaces, underground services, or other risks that might be affected by moving Waste or parking our vehicles. We shall not be liable for damage that could have been avoided if such information had been provided.
9.4 Except in cases of death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law, our total liability to the Customer in respect of any single claim or series of related claims shall be limited to the total price paid or payable for the specific Service in question.
9.5 We do not accept liability for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or any similar economic loss.
10.1 The Customer must ensure that the working environment is safe for our staff. We reserve the right to refuse or suspend the Service if our team considers that conditions on site pose a risk to health and safety.
10.2 The Customer agrees not to interfere with or obstruct our staff while they are performing the Service. Abusive, threatening, or unsafe behaviour towards our team will not be tolerated and may result in immediate termination of the Service without refund.
11.1 We will use reasonable efforts to provide the Services at the agreed time. However, timings are approximate and not guaranteed. Traffic, weather, previous jobs running over, and other operational factors may cause delays.
11.2 We shall not be liable for any delay or failure to perform our obligations where such delay or failure is due to events beyond our reasonable control, including but not limited to strikes, accidents, vehicle breakdown, extreme weather, or acts of government. In such cases we will aim to reschedule the Service as soon as practicable.
12.1 If you are dissatisfied with any aspect of our rubbish clearance or waste collection service, you should contact us as soon as possible, providing full details of your concern.
12.2 We will investigate complaints in a fair and timely manner and seek to resolve issues through discussion and, where appropriate, corrective action or a goodwill gesture. Making a complaint does not in itself entitle the Customer to a refund or compensation.
13.1 We collect and process personal data such as names, contact details, and service addresses in order to manage bookings, carry out our Services, and handle payments and customer service.
13.2 We will handle personal data in accordance with applicable data protection laws in the United Kingdom. Customer details will not be sold to third parties. Data may be shared with trusted third parties only where necessary to deliver the Service, process payments, or comply with legal obligations.
14.1 We may amend these Terms and Conditions from time to time to reflect changes in law, our business operations, or service offerings. Updated terms will be published or made available upon request.
14.2 The Terms and Conditions that apply to a particular booking will normally be those in force at the time the booking is confirmed, unless a change is required by law or regulation.
15.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be severed from the remaining provisions, which will continue to be valid and enforceable to the fullest extent permitted by law.
16.1 These Terms and Conditions, together with any written confirmation or specific agreement relating to an individual booking, constitute the entire agreement between Rubbish Clearance Barnet and the Customer in relation to the Services. They supersede any prior understandings, arrangements, or representations, whether oral or written.
17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the provision of rubbish clearance and waste collection services by Rubbish Clearance Barnet, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By confirming a booking or using our rubbish clearance services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
Read the full terms and conditions for rubbish clearance and waste collection services provided by Rubbish Clearance Barnet, including booking, payments, cancellations, liability, and legal compliance.
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